Refund Policy

Last updated: October 5, 2026

This Refund Policy applies to paid subscriptions for KhataPK. Payments are processed by Paddle as the merchant of record.

1. Free trial

If your plan includes a trial (for example 7 days), you can cancel before the trial ends and you will not be charged for the following paid period, provided cancellation is completed through Paddle’s customer portal or the cancellation link on your receipt.

2. Subscriptions

KhataPK is a digital service. After a paid period begins:

Cancel anytime to stop future renewals. Access continues until the end of the current paid period.
We generally do not refund partial months already started, except where required by law or as described below.

3. When we may refund

We may issue a full or partial refund at our discretion if:

You were charged because of a verified billing error or duplicate charge
The Service was unavailable for a prolonged period due to our failure, and you request a refund within 14 days of the charge
Paddle or applicable consumer law requires a refund

4. How to request a refund

Use the support or cancellation options on your Paddle email receipt, or
Contact us with your account email, approximate charge date, and reason

We aim to respond within a few business days. Approved refunds are returned to the original payment method via Paddle and may take several days to appear on your statement.

5. Chargebacks

Please contact us or Paddle before filing a chargeback so we can help resolve the issue. Unresolved abuse of chargebacks may result in account suspension.

6. Plan changes

Upgrades and downgrades are handled according to Paddle’s subscription rules (proration may apply when offered). Canceling a higher plan does not automatically refund the difference for time already billed unless required by law or granted as a goodwill refund.

7. Contact

Billing and refund requests: Paddle customer portal / receipt support, or the support email published on the KhataPK website.